Returns and Cancellation - Southern Corp.

Return and Refund Policy

Last updated: May 10, 2023

Thank you for shopping at Southern Corp.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SOUTHERN CORP, Bengaluru.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Southern Corp, accessible from http://www.southerncorp.in/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 day of receiving the goods.

The deadline for cancelling an Order is 1 day from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Cancel request option: Use the Cancel request button in My orders section under My Account page (For unregistered customers, this option can be found by following the unique order link you receive after placing an order). Your cancel request will be reviewed by us and approved or declined on case to case basis. We receive the right to accept or decline an order cancellation request.
By email: sales@southerncorp.in
By Whatsapp to phone number: 9108110676 (Direct chat facility available on website)

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

We will arrange for return of goods wherever feasible, if you provide instruction in a clear statement while cancelling the order using Cancel request button found in My orders section or through email to sales@southerncorp.in. We will provide you complete refund within 14 days of receiving the goods, if we find that the goods were damaged when we shipped it. If for any reason, we are unable to arrange a return pick up (Which is rare), goods should be returned to:

266, Second Floor

8th Cross, 4th Main
ST Bed Layout, 4th Block
Koramangala, Bengaluru – 560034

In scenarios where you are opting for your own courier provider, We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We will pay for goods return charges.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sales@southerncorp.in
By phone number: 9108110676

Exemption

All orders from locations outside of India will be governed by standard export & import laws and regulations.